Worldwide Customer Service

Service and support—when, where, and how you need it.

Grote customers around the world can take advantage of a wide range of support services. Our goal is to ensure your Grote equipment is functioning at its best and your plant is operating at peak performance.

TECHNICAL SERVICE TELEPHONE SUPPORT:

Available 24 hours a day, seven days a week, our technical telephone support can help you trouble-shoot and resolve any equipment issues the moment they arise. Simply contact our offices to speak to a product support specialist. Afterhours, follow the telephone prompts to reach our service specialists.

SCHEDULED FIELD SERVICE:

Our field service technicians are available to visit your plant or facility any time of the day or the night. Contact our offices to schedule service or maintenance for any piece of Grote equipment.

EMERGENCY SERVICE:

Sometimes you don’t know you need service until a problem occurs. Grote’s field service representatives offer emergency in-plant field service to get you back up and running fast. Contact our offices with your emergency service needs and we will accommodate you as quickly as possible.

EQUIPMENT START-UP AND COMMISSION SUPPORT:

We offer equipment start-up assistance and commissioning on all new machine purchases. Terms and work schedules can be tailored to fit your specific needs.

EQUIPMENT TRAINING:

Your maintenance personnel can take advantage of specialized training programs, either at your facility or ours, to learn techniques and tips for keeping Grote equipment performing at its best. Contact a Grote service representative for additional details.

MACHINE RECONDITIONING:

Our factory can recondition your Grote equipment to original operating condition and specifications. If updated part assemblies are available for your equipment, we can incorporate them upon your request. Contact a Grote service representative for additional information or to schedule service.

MACHINE TRADE-IN:

Interested in trading your used Grote equipment for new equipment? Grote can provide a price quote on this affordable option for obtaining the latest Grote technology. Please contact a Grote representative for additional information.

REPLACEMENT PARTS AND BLADES:

The heart of every Grote slicer is its AccuBand® cutting system. Grote Company manufactures all band blades at its world-class manufacturing facility in Columbus, Ohio and maintains an extensive inventory of blades for same day delivery. Contact one of our customer service representatives today to order blades for your Grote slicer.