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TECHNICAL SERVICES

FULL SERVICE TECHNICAL SUPPORT THROUGHOUT THE LIFE OF YOUR GROTE EQUIPMENT

We’re here to service your machines and train your team. From preventative maintenance to training programs and optimization we supplement your staff and help keep your equipment running its best for decades.
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SUITE OF TECHNICAL SERVICES

Our technical support and customized programs give you the tools and support to maximize the performance of our equipment. Rely on our skilled technicians for these services and more.
Preventative Maintenance

Preventative Maintenance

Keep your equipment running right with less strain on your team with a PM plan. Choose from one to four discounted visits per year where we inspect your machine and replace worn parts.
Technical Service

Technical Service

Get 24/7 emergency and scheduled support from our skilled technicians. We’re available in the field, on the phone, and virtually for troubleshooting, inspections, modifications/upgrades, commissioning, and more.
Training

Training

Improve machine, technician, and operator performance with training programs by our expert teams. We customize the comprehensive program to your machine and needs, teaching at your site or privately at our demo facility.
Training

Equipment Optimization

Keep your equipment in peak condition and find operational optimization opportunities with Inspections, robust Health Assessments, and more. We perform the reviews and give you a thorough report with recommended actions.

Modifications & Upgrades

Extend the life of your equipment with retrofits, obsolescence substitutes, mod kits, and safety upgrades. Ready for a replacement? We work with you to integrate the latest technology into your operation.

What Food Processors Say About Us

Great Product, Exceptional Team

The team I’ve worked with has been exceptionally helpful, personable, and passionate about the product and their jobs. Thank you for hiring great humans and making a great product.

Plant Operations Manager

Reliable 20-Year-Old Slicer, Helpful and Prompt Service

We have been using our Grote slicer to slice about 1 million slices of pepperoni weekly for the last 20 years. After this heavy use, it is still extremely durable and reliable with no major issues. Everyone is very helpful and prompt when we need a part or service. We are very satisfied with Grote Company.

Owner, Bakery Company

Above & Beyond Service

We have a complex project that is not done, but I would consider it successful. Grote’s field service and customer service teams keep going above and beyond to understand and reach my goals. Each person I work with is pleasurable and excellent at what they do. I look forward to working with your company for many years to come.

Rodney Shultz – Facilities Director, Kunzler & Company

Phenomenal Service From Beginning to End

From my first interaction to our final installation and training, Grote Company was a pleasure to work with. The customer service I received was nothing short of phenomenal. And I have peace of mind going forward that they are only a phone call, text, or email away.

Kyrce Higa – Las Vegas Jerky’s

Insightful Training & Fantastic Hospitality

We had a great training experience with the Grote team. The care taken and detail provided will allow us to increase our capabilities with our Grote slicer. We truly appreciate the time and energy your team invested.

Mary Quinonez, Vice President

TECHNICAL SERVICE FAQS

How do I schedule service or request technical support?

To schedule field service or request technical support, contact us directly online or via phone. Our team is ready to help — whether you need troubleshooting, onsite service, or advice. Have your equipment information and any details or photos of your concern ready.

North & South America: +1 614-983-1307
Europe & Asia: +44(0) 1978-362243

Is technical support available after hours or on weekends?

Yes — technical support is available by phone outside of normal business hours of 7:00 am – 5:00 pm local time. Simply call and choose the option for emergency support. Our technical service team can also travel onsite for emergency and weekend field service. 

In what countries do you provide technical field service?

Experienced Grote Company technicians are based in the United States and UK. They frequently travel internationally to support North America, South America, and mainland Europe. Our distributors support Grote equipment in their local markets. See our Global Reach.

How can I get manuals, equipment drawings, and maintenance guides?

Digital manuals are included with and customized for every Grote machine. If you don’t have your manual, contact our Customer Service team with your machine’s serial number.  

We also offer digital technical resources for common needs, like changing out Grote AccuBand blades, inspecting slicer pulleys and blade guides, and maintenance checklists. See our support resources.

AN ENDURING COMMITMENT TO SERVICE

At Grote, we proudly serve not only the equipment we build, but also the people who operate and depend on it.

We care about your business as much as you do and are dedicated to keeping your production up and running.

We partner with you throughout the long life of our equipment, always here when you need us, ready to work hand-in-hand to find the right solutions that work for you, quickly and efficiently.

See How We Work Together

EXPLORE MORE AFTERMARKET SUPPORT

TALK WITH OUR EXPERTS

Planning a food processing project? We’re here to help you define specs, find equipment and automation options, test products, and support existing lines.
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