Grote COVID-19 Updates
3 April - Grote Company is deemed an essential manufacturer and will remain open through Ohio’s “stay-at-home” health order that will be in place until at least 1 May. There is no change to the capabilities listed below. As always, contact our Customer and Technical Service for support to keep your operations up and running.
With COVID-19 spreading into countries and territories where we have operations, customers and partners, we want to assure you that Grote Company’s first concern is our combined health and safety. We are constantly monitoring the global situation and complying with guidance from the World Health Organization (WHO) and Center for Disease Control (CDC). As of today, Grote Company’s updates are as follows:
- Operations. Both our Columbus, Ohio headquarters and UK sales and service office are operating. There are currently no interruptions to our customer and technical service or manufacturing capabilities.
- Employees. No Grote employees have been directly affected. Employees who can work from home are doing so. Employees onsite are practicing social distancing through teleconferences, elimination of in-person meetings, and ensuring workstations are at least six feet apart. If any employees are impacted by the virus or not able to secure childcare, we are making accommodations for them to continue to receive their paychecks.
- Travel. We are complying with all international travel regulations and have asked that all non-essential travel be rescheduled. Our field service teams are still available for required in-country service visits and installs.
- Materials. There has been no disruption to Grote’s supply chain. We have an assortment of valued suppliers and contingency plans to ensure that remains the case.
- Shipments. Currently, all equipment and parts shipments are proceeding as usual. There have been delays with ocean cargo shipments, but we are working hard to exceed lead times to make up the difference. If there is a change in dates, you will be notified as soon as possible. There are currently no international commercial shipment limitations that will impact you getting the equipment or parts that you need to remain operational.
- Support. Our Customer and Field Service teams are available for spare parts orders, troubleshooting, and training support via phone, email and teleconferencing. We are here to help you keep operations up and running in this global time of need.
This is an unprecedented time for all of us. We will continue to keep you updated as the situation evolves. Thank you and stay safe.